Questions, answered
Frequently asked questions
Everything you need to know about using, ordering, and caring for your Root & Bloom routine.
Yes — the shampoo, oil, and bundle are formulated for all hair types and are suitable for both men and women.
Yes, absolutely. Both products are gentle enough for daily and weekly use across all genders and ages 18+.
Use the shampoo as often as you’d normally wash your hair. Apply the oil 2–3 times a week, ideally left in overnight.
The formulas are gentle and free from harsh sulfates, making them generally suitable for colored hair. If you have specific sensitivities, do a patch test first.
Many customers notice a cleaner scalp within the first week and reduced shedding by weeks 2–4 with consistent use. Results vary by individual.
The formulas use natural ingredients and are generally well tolerated. As with any new product, we recommend a patch test and discontinuing use if irritation occurs.
Orders typically ship within 1–2 business days, with delivery in 2–5 business days depending on your location.
If you’re not satisfied, reach out to our support team within 7 days of delivery and we’ll help make it right.
The Hair Wellness Bundle saves you 20% compared to buying the shampoo and oil separately.
Keep both products in a cool, dry place away from direct sunlight, with the cap tightly closed after each use.
Yes, each product works well on its own, though most customers see the best results using both together as the complete routine.